Privacy Policy
Effective date: October 1, 2026
This Privacy Policy explains how Out N Gone Junk Removal, a sole proprietorship owned and operated by Dzhoni Sonnik ("Out N Gone," "we," "us," or "our"), collects, uses, and protects your information when you visit outngonejunk.com, call or text us, or request our services.
Information We Collect
- Contact information you provide, such as your name, phone number, email address, and service address.
- Job details, such as the type of service requested, items to be removed, project description, preferred dates, and photos or videos you send us.
- Call and text information, including call recordings, transcripts, and message history when you contact us by phone or text.
- Basic website usage information, such as browser type, device type, pages visited, and referring website, collected through cookies and similar technologies.
Phone Calls and AI Assistant
Calls to our business line may be answered by an AI-powered virtual assistant that collects information about your project so our team can follow up. Calls may be recorded and transcribed for quality, training, and record-keeping purposes. By continuing a call with us, you consent to this recording. If you prefer to speak with a team member, you may request a callback.
How We Use Your Information
- To respond to your inquiries and provide quotes
- To schedule, perform, and follow up on services
- To send transactional messages about your job, such as confirmations, arrival updates, and requests for photos
- To send marketing messages, only if you have separately opted in
- To process payments and keep business records
- To improve our website, services, and customer experience
- To comply with legal obligations
Mobile Information and SMS Consent
- Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
- Phone numbers collected for text messaging are used only for the purposes you consented to, such as quotes, scheduling, service updates, customer service, and (if separately consented) promotional messages.
- Text message consent is always optional and is never a condition of purchase or of receiving a quote.
- You can reply STOP at any time to stop text messages, or HELP for assistance.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers that help us run our business, such as our CRM and communications platform, phone and text messaging providers, payment apps, and website hosting. These providers may only use your information to perform services for us.
- Disposal, recycling, or donation facilities, only as needed to complete your job (e.g., a service address on a disposal record).
- Authorities, when required by law or to protect our rights, safety, or property.
Cookies
Our website may use cookies and similar tools to understand how visitors use the site. You can control cookies through your browser settings.
Data Retention and Security
We keep your information only as long as needed to provide services, maintain business records, and meet legal requirements. We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.
Your Choices
- Opt out of text messages by replying STOP.
- Opt out of marketing emails using the unsubscribe link in any email.
- Request access to, correction of, or deletion of your personal information by contacting us using the details below.
California Privacy Rights
If you are a California resident, you may have rights under California law to request information about the personal information we collect and how it is used, to request deletion or correction of your information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the details below. We may need to verify your identity before responding.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.
Contact Us
Out N Gone Junk Removal (owned and operated by Dzhoni Sonnik)
Mather, California
Email: innoutjunk2025@gmail.com
Phone: (916) 964-7661